FAQs

Yes, we are committed to creating high-quality, luxurious home fragrance products that are safe for both people and the environment. Our candles are toxin-free, organic.
They are handcrafted with soy wax, wood wick and clean fragrance oil and all other natural ingredients. And even package is designed to be recyclable. Learn More about Ephemere

Candle memory refers to a candle's tendency to remember its previous burn pattern, causing uneven melting and wasted wax. Read a Blog on this.

To avoid this, follow these tips: 1) During the first burn, let the wax melt evenly across the surface. 2) Burn the candle for 1-3 hours to ensure an even wax pool. 3) Trim the wick to 1/4 inch before each burn. 4) Keep the candle away from drafts. 5) Store the candle in a cool, dry place. Follow these practices for a longer-lasting, consistent burn. Discover how to prevent candle memory and maximize your candle's performance.

Here are some best selling candles with the most popular scents:

-First Sight Romantic Candle: Smells like strawberry and freesia.

-Summer zest Candle: Smells like palm and coconut.

-Provence Morning Lavender Candle: Smell like lavender and sage.

To extend the life of your candles and enjoy their warm glow for longer, here are some helpful tips: 1) Trim the wick to 1/4 inch before each burn to prevent excessive smoke and soot. 2) Allow the wax to melt across the entire surface on the first burn to avoid tunneling. 3) Burn candles for 2-4 hours at a time to ensure a clean, even burn. 4) Keep candles away from drafts to prevent uneven burning. 5) Use a snuffer or gently blow out the flame to avoid wax splatter and preserve the wick. 6) Store candles in a cool, dry place to maintain their scent and quality. By following these practices, you can maximize the lifespan of your candles and create a cozy ambiance in your space.

First, gently scrape off a thin layer of wax from the top of the wick to expose a fresh portion. This can help the wick catch fire more easily. If the wick is still too short, use candle accessory to carefully trim the burnt portion, making sure to leave a small amount of wick exposed. You can also try using a lighter or a long match to apply direct heat to the wick, which may help ignite it.

Long matches are often recommended for lighting candles due to several reasons. Firstly, long matches provide a safer way to ignite candles, especially when the wick is deep inside a container or when the candle is burning low. They allow you to keep a safe distance from the flame and reduce the risk of burns. Secondly, our Ephemere long matches can provide a long lasting and stable flame making it easier to light the candle without accidentally extinguishing the flame. It provides better control and precision during the lighting process.

Yes, we do accept personalization, but only on candles, currently not other categories of products. And we do require a 20 MOQ(Minimum Order Quantity). Unfortunately, personalized products can not be returned and exchanged.

Shipping normally takes:

US and Canada:

• Express: 2 - 5 days
• Standard: 3 - 7 days

Overseas:

• Express: 5 - 10 days
• Standard: 7 - 15 days

Lear more about Shipping.

Yes we do.

Lear more about Shipping.

Click the tracking number in the Shipping confirmation email.

Or copy and paste the tracking number and goes to:

- USPS Tracking

- UPS Tracking

Please feel free to contact us and provide your correct name and email.

- Just Contact us

- Or send us a email with info mentioned above at info@ephemereessentials.com

Yes we do have free shipping policy. However, you have to reach the minimum order amount requirement which is $50.

Lear more about Shipping.

Yes, you can request a return or exchange within 14 days of the purchase.

But please note:

• The item and the package are in their original condition.
• There is a manufacturing defect

Otherwise we can not accept the return or exchange.

Once we approve the return or exchange, a free label will be issued and sent to you email.

We are dedicated to offer a fast refund policy. We will refund right after the item arriving to our warehouse.

Lear more about Return & Refund.

We will do all we can to ensure the the candle delivered to you safely. But damages do occur sometime, if this happen to you, please take a photo of both the item and the package, as well as the order number send to support@ephemereessentials.com.

We will send to a new item to you once we confirm the damage.

Some of our discounts are exclusive. They do not combine with each other. For example if you add one item to the cart, and this item has a free gift. But the free gift will be deactivated if you add one more discounted item.

In the above case, you may have to make two orders to get both discount.

We really apologize for the inconveniences. We will keep optimized our store and features.

If you make order by mistake and found you did not get the discount, please feel free to contact us, we will try our best to compensate.

We accept all kinds of credit card as well as PayPal.

We do not accept Crypto currency, checks, money orders, or cash.